Privacy Policy

Introduction

pp44 is committed to protecting the privacy and security of every player who visits our platform. This Privacy Policy explains in clear terms what personal information we collect from you, why we collect it, how we use it, and the rights you have regarding your data. By accessing or using the pp44 website and its services, you agree to the practices described in this document.

This policy applies to all users accessing pp44 from Bangladesh or any other jurisdiction. We encourage you to read this document carefully before registering an account or making any transaction on our platform. If you have questions about how your data is handled, please reach out to our support team at the contact details provided at the end of this policy.

Information We Collect

To provide a safe, personalised, and fully functional gaming experience, pp44 collects several categories of personal information. These include information you provide directly to us as well as data generated automatically through your use of the platform.

• Identity data: full name, date of birth, nationality, and a government-issued ID or passport for account verification (KYC).
• Contact data: email address, phone number, and registered mailing address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions).
• Financial data: payment method details including mobile banking identifiers for bKash, Nagad, Rocket, and Upay transactions, as well as deposit and withdrawal history.
• Technical data: IP address, device type, operating system, browser type and version, time zone settings, and cookies set by the platform.
• Usage and behavioural data: pages visited, games played (including crash games, cricket betting, live casino, and slots), session duration, in-game actions, and promotional interaction history.

We collect only the minimum information necessary to deliver our services and to comply with applicable legal obligations. We do not collect sensitive categories of data (such as racial origin, health data, or religious beliefs) and have no intention to do so.

How We Use Your Information

The personal information pp44 holds is used exclusively for the purposes outlined below. We do not sell, rent, or trade your personal data with third parties for their own marketing purposes.

• Account creation and management: verifying your identity, enabling login, and maintaining your account preferences and history.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods securely and accurately.
• Customer support: responding to your queries, resolving disputes, and providing assistance with technical or account-related issues.
• Security and fraud prevention: monitoring activity to detect unusual patterns, prevent unauthorised access, and protect the integrity of the platform.
• Personalisation: tailoring game recommendations, promotional offers, and platform features based on your demonstrated preferences and play history.
• Legal compliance: meeting our obligations under applicable laws, including identity verification requirements, anti-money laundering checks, and responding to lawful regulatory requests.

Data Storage and Security

pp44 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data in transit between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, and data at rest is protected by server-side encryption protocols. Our infrastructure is monitored around the clock to detect and respond to potential threats promptly.

While we take every reasonable precaution to secure your information, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, pp44 will notify affected users promptly and take all remedial steps available to us. We store your personal data on servers hosted in secure data centres, and access to these systems is strictly limited to authorised personnel on a need-to-know basis.

Sharing of Your Information

pp44 does not sell or rent your personal information to any third party. We may, however, share certain data with trusted partners and service providers who assist us in operating the platform, provided they are bound by strict confidentiality obligations. Disclosure may occur in the following circumstances:

• Payment processors: We share minimal financial data with our payment partners (including mobile banking services) solely to process your transactions.
• Technology and game providers: Platform infrastructure partners and game studios may receive aggregated or anonymised data to support service performance and integrity.
• Legal and regulatory authorities: We may disclose information when required to do so by law, court order, or when we reasonably believe disclosure is necessary to protect the rights of pp44, its users, or any third party.

All third parties who receive your data are required to implement appropriate technical and organisational security measures. We do not permit them to use your data for any purpose beyond the specific service they are contracted to provide.

Cookies and Tracking Technologies

pp44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, analyse usage patterns, and deliver more relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of certain features on the pp44 platform. We do not use cookies to track your activity on websites outside of pp44, nor do we share cookie-level data with advertising networks.

Your Rights and Choices

pp44 respects your rights with regard to the personal data we hold about you. You may exercise any of the following rights at any time by contacting our support team:

• Right of access: You may request a copy of the personal data pp44 holds about you at any time.
• Right to rectification: If any information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right may be limited where we are required to retain data for legal or regulatory purposes.
• Right to restrict processing: You may ask us to stop processing your personal data in certain situations, such as when you contest the accuracy of the data or object to our use of it.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.

We will respond to all legitimate data rights requests within 30 days of receipt. In complex cases this may be extended to 60 days, and we will inform you if an extension is necessary. To protect your privacy, we will verify your identity before processing any such request.

Third-Party Services and Links

pp44 integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we have agreements in place requiring these providers to uphold appropriate data standards, their own privacy practices are governed by their respective privacy policies and are outside our direct control. We recommend reviewing the privacy policies of any provider whose services you interact with through our platform.

From time to time, our platform may display information about third-party services (such as our payment partners). pp44 is not responsible for the privacy practices of those third parties and encourages all users to exercise due diligence before sharing personal information with any external service.

Data Retention Policy

pp44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and dispute-resolution obligations. Typically, account data is retained for the duration of your active account relationship plus a period thereafter as required by applicable laws. Financial transaction records may be retained for up to seven years in compliance with standard financial record-keeping requirements. Where data is no longer required, we securely delete or anonymise it in accordance with our internal data disposal procedures.

Minors and Age Restriction

pp44 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided personal information to us, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to supervise minors' online activity and to use appropriate parental control tools to prevent access to gambling or betting platforms.

Changes to This Privacy Policy

pp44 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of the pp44 platform following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pp44 handles your personal data, please do not hesitate to contact our dedicated support team. We are committed to addressing your concerns in a timely and transparent manner.

You can reach us by email at [email protected]. Our support team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all across Bangladesh.